In a traditional outsourcing arrangement, Australian businesses are able to outsource processes and shift the responsibility of service delivery to a third party provider. They have to give away operational control over how the output is created. However, with today's fast-paced technology and globalisation, they may eventually need to regain or retain full control of their operations:
Our managed operations service delivery model enables Australian businesses to have complete oversight and control over their Philippine operations. To further expand their direct control, our delivery model enables them to gain full ownership and directly employ Filipino staff.