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Outsourcing Customer Support

Introduction

Customer support service is necessary to promote customer loyalty. It also provides feedback which helps improve the quality of services being offered. Australian and New Zealand companies need an efficient group of customer service representatives that work round the clock to provide continuous support.

Businesses need a considerable number of employees to provide customer support. They need to implement shifting schedules to ensure a 24/7 operation. These requirements need a huge investment in human capital and infrastructure.

Australasian companies can benefit from outsourcing customer support through MicroSourcing. Our offshore leasing team can find the right talent from a low-cost labour market. Filipino customer service representatives are well-known for providing exceptional voice-based services around the world.


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