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Outsourcing Technical Support

Introduction

Technical support is an essential part of any organisation. It can vary from simple troubleshooting to advanced network maintenance. Australian and New Zealand businesses can avoid downtime by ensuring that they have efficient IT support.

Maintaining your own IT department is expensive. Businesses have to make a considerable investment to maintain an IT specialist or a technical support team and equipment. These specialists must be available 24/7 to make sure that IT support is available whenever it's needed.

Australasian businesses can overcome these challenges by outsourcing technical support through MicroSourcing. Our offshore staff leasing team can find the right talent from a low-cost labour market. The Philippines has system specialists with certifications for platforms like Microsoft and Cisco. We can source a technical support team to provide voice, chat, and email support.


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