Our People

Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.

Want to know who makes it all happen here at MicroSourcing? Well, everybody. From the CEO, right down to our newest recruit. We’re all part of helping our clients achieve their goals through excellent operations, amazing customer service and effective cost-savings.

Senior Executives

Our core executive team are split between our Sydney and Manila HQ. These guys know just about everything there is to know about offshoring, so if you have a question, please feel free to reach out to them.

Sjoerd Krosse

Sjoerd Krosse
Chief Executive Officer

Sjoerd is an expert in offshoring and the power of utilizing talented people to grow your business. After all, he’s experienced it firsthand at MicroSourcing. During his time as COO and now CEO, he’s driven the growth of the company from fewer than 2,000 people to more than 4,000, serving clients all over the world.

With a diverse background in IT, business consulting, outsourcing and HR, Sjoerd cares deeply about optimizing the offshoring process and likes to take a hands-on approach with clients. So don’t be surprised if he reaches out, personally, with some tips to help your team get set up and running smoothly.

Prior to working at MicroSourcing, Sjoerd was a Senior Manager in the Financial Services Consultancy group at Accenture in Amsterdam for 11 years, where he gained invaluable experience in IT project management, CRM, offshoring & outsourcing, HR and Facility Management. He holds a Master of Science degree in Business Information Technology from the University of Twente in the Netherlands.

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Philip Kooijman

Philip Kooijman
Chief Strategy Officer

Philip Kooijman is the founder of MicroSourcing and served as the company’s CEO up to April 2016. Philip has been operating in the offshore outsourcing industry in the Philippines ever since he started his first offshore delivery center back in 2004. Throughout the years, he has successfully launched offshore operations for multiple medium-sized and large enterprises from Australia, the UK, and the US ranging in size from five to 1200 employees.

As Chief Strategy Officer, Philip focuses primarily on the strategy of the business and the initiatives that will support its growth.

Prior to MicroSourcing, Philip founded numerous companies in the internet and IT consultancy industry after working as an IT & Strategy Consultant at Accenture. He holds a Master of Science degree in Business Information Technology from the University of Twente in the Netherlands.

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Business Development

Charles Allnut

Charles Allnutt
VP of Global Solutions

As our VP of Global Solutions, Charles works with our sales team to build strategic partnerships. From collaborating with our CEO to plan business development strategies to leading their implementation with the team, Charles has a strategic and relationships focus. His background includes being a corporate lawyer in Australia, experience as the country manager of a BPO consultancy firm, and experience representing the interests of large multinational corporations.

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Sean Baker

Sean Baker
Head of Sales – Australia/NZ

Sean is both experienced in offshoring and passionate about helping more businesses enjoy its benefits. He excels at finding opportunities in your business to reduce costs and improve efficiency by using the talent available when you offshore. As head of our ANZ sales team, he’ll most likely contact you at some point in your offshoring journey. And when he does, he’ll be more than happy to answer any questions you may have.

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Operations

Maricel Salao

Maricel Salao
VP of Operations – Eastwood City and Ortigas Center

Maricel has more than a decade of experience in operations management. As VP of Operations in Eastwood City and Ortigas Center, she manages a team of supervisors responsible for overseeing the day-to-day activities of offshore employees who work exclusively for our clients, and is dedicated to ensuring our teams exceed client requirements.

Before joining MicroSourcing in 2004, Maricel held operational support positions at a number of companies, including PLDT and Maersk.

Maricel has an MBA from De La Salle University – Manila, and a Bachelor of Arts degree in Communications.

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Ethel Contreras

Ethel Contreras
VP of Operations – Mall of Asia

Ethel has more than a decade’ experience in various operations management positions across Asia. In her role as VP of Operations for our Mall of Asia delivery center, Ethel is in charge of monitoring the performance of all the client accounts that operate from that location and ensure that offshore employees meet and exceed client requirements.

Prior to joining MicroSourcing, she served as a Business Unit Manager at ASEC Asia for 4 years, and she also worked at MicroSourcing where she was responsible for overseeing the operations of Yell Adworks.

Ethel has a Bachelor of Science degree in Agricultural Economics from the University of the Philippines and a Master’s degree in Business Management from the University of the Philippines – Manila.

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Christian Malubag

Christian Malubag
VP of Operations – Picadilly and Cebu

With more than a decade of experience in operations management, Christian oversees the operations of our biggest clients. He manages more than 1000 employees in three of our delivery centers.

Before his time at MicroSourcing, Christian worked for several local and international companies such as Citibank and TNT.

He has a Bachelor of Science degree in Marketing Management from DE La Salle-St. Benilde, and an MBA from the Pamantasan ng Lungsod ng Maynila.

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Services

Sameer Bhagat

Sameer Bhagat
VP of Information Technology

Sameer has more than a decade of experience in the business process outsourcing industry, and extensive experience in implementing industry standards such as ISO 9001, ISO 27001, PCI-DSS, SAS 70, SOX, and ITIL.

As VP of Information Technology, he’s responsible for identifying and implementing IT solutions which are suitable for the requirements of our various clients.

Prior to joining MicroSourcing, Sameer worked for several BPO companies and Fortune 500 clients including Infosys where he was part of the pioneer team in the Philippines.

In addition to being a Cisco Certified Network Associate (CCNA), he also has certifications in various platforms such as Redhat, VMware, and Microsoft. He also holds a Bachelor of Science degree in Commerce from the University of Nagpur in India.

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Liza Inciong

Liza Inciong
VP of Human Resources

As head of our Human Resources department, Liza is in charge of employee administration and all our programs in support of employee development, engagement, retention and organizational development.

She has more than 20 years’ experience in human resources management, with the last 8 years spent in senior HR roles in the business process outsourcing industry in the Philippines. Prior to joining MicroSourcing, she was a Senior HR Manager at [24]7 Inc. and she held managerial HR positions at ContactPoint, SunCellular, and Pacific Internet.

Liza has a Masters degree in Industrial Relations with a major in Human Resources Development at the University of the Philippines. She also graduated from the University of Santo Tomas with a Bachelor of Science degree in Psychology.

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Jacqueline San Pedro

Jacqueline San Pedro
VP of Talent Acquisition

With more than a decade of experience in the BPO industry, Jacqueline is our head of Talent Acquisition. She’s responsible for strategic sourcing, marketing and recruitment for both volume and niche requirements.

Prior to joining MicroSourcing, Jacqueline was a Senior Manager for Talent Acquisition in Acquire BPO & Shore Solutions and also held senior leadership roles in Convergys, Teleperformance (Aegis) and VXI.

She holds a Bachelor’s degree in Journalism from the University of the Philippines – Diliman.

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Don Del Mundo

Don Del Mundo
VP of Finance

Don has more than 20 years of leadership experience in finance, compliance, mergers and acquisition, tax and risk management, across the FMCG, IT and BPO industries.

He is responsible for all of MicroSourcing’s finance and accounting functions, and is also the company’s Risk and Compliance Leader.

Prior to joining MicroSourcing, Don was the Head of Finance & Administration of Salmat for more than 11 years, and he also spent 3 years as an auditor at Ernst & Young.

Don is both a Certified Public Accountant and a Certified Management Accountant with MBA units at the Ateneo Graduate School of Business.

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Marvin Tenoria

Marvin Tenoria
Senior Manager for Facilities Admin and Client Services

As a Senior Manager across MicroSourcing sites, Marvin is responsible for the fit-out and maintenance of our delivery centers. He supervises a team of site leads, monitors and supports operations of the company, and plans the most efficient administrative procedures.

Marvin has been in facilities management for more than 15 years. And prior to joining MicroSourcing in 2016, he held managerial positions for Fujitsu Philippines, intel Philippines, vCustomer (which is now known as Tech Mahindra), Allsec Tech, Google Philippines under JLL, Yell Adworks (Hibu) and TATA Consultancy Services.

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John Nudo

John Nudo
Corporate Lawyer

Joey has 10 years’ BPO experience in a variety of roles, including operations, quality assurance, service quality and in-house legal counsel.

As Corporate Lawyer, he heads MicroSourcing’s Legal team and handles regulatory compliance, corporate housekeeping, employee and labor relations, contract management and litigation.

Before joining MicroSourcing, Joey worked as a Tax and Corporate Services Supervisor at KPMG Philippines (R.G. Manabat & Co.), a Public Attorney with the Department of Justice, and later as Legal Counsel of Robinsons Retail Holdings, Inc., the country’s second-largest multi-format retailer.

Joey holds an undergraduate degree in Law and another in Banking and Finance, both from the Polytechnic University of the Philippines. He’s currently finishing his Masters in Public Administration at the National College of Public Administration and Governance – University of the Philippines Diliman.

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MicroCreatives

Mikaela Arce

MicroCreatives

Mikaela Arce Krosse
General Manager – MicroCreatives

Mikky heads up our in-house creative services company, MicroCreatives. She leads a team of talented professionals who specialize in a diverse range of disciplines, including graphic design, web design, web development, copywriting, motion graphics and animation.

She has more than 15 years’ experience in print design and branding. Prior to joining the MicroSourcing family, she handled a wide range of creative projects for numerous small and medium-sized companies in the Philippines.

Mikky has a Bachelor of Science degree in Legal Management from Ateneo de Manila University. She also studied graphic design, and digital design and technology at San Francisco State University.

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Across the company,
our people are:

  • Seasoned offshoring professionals at all levels

  • Culturally diverse and highly adaptable

  • Process and results driven

  • Leaders in their fields

  • Highly qualified

  • Dedicated to your success

4,000+ employees

With 4,000+ staff (and growing) across our 7 offices, we’re the largest managed operations provider in the Philippines.

How do we manage such a large team? The secret is in our operations team. We’ve got 192+ talented staff in operations, including our executive team, behind-the-scenes VPs, managers, talent acquisition, finance, HR, IT, facilities, client services and more.

Our operations team are dedicated to your success. With us, you can always expect things to run smoothly, whether your team has just a handful of members, or a couple of hundred.