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MicroSourcing Management Team

Our management team is composed of the founders of the company, together with professionals who have different educational and cultural backgrounds and several years of experience in the outsourcing industry:

Senior Leadership

Sjoerd Krosse - Chief Executive Officer
Sjoerd Krosse
Chief Executive Officer

Backed by 15 years of experience in the IT, business consultancy, and outsourcing industries, Sjoerd Krosse is responsible for the overall results of our clients' offshore operations in the Philippines. Before becoming CEO, he served as COO of MicroSourcing for 3 years, growing the company from 2,000 employees to over 3,500. As CEO, he continues to demonstrate his hands-on approach and personal involvement throughout every client's start-up phase and ongoing operations. Prior to working at MicroSourcing, Sjoerd was a Senior Manager in the Financial Services Consultancy group at Accenture in Amsterdam for 11 years. He gained experience in various areas including IT Project Management, CRM, Offshoring & Outsourcing, HR, and Facility Management. Sjoerd holds a Master of Science degree in Business Information Technology from the University of Twente in the Netherlands.

Philip Kooijman - Chief Strategy Officer
Philip Kooijman
Chief Strategy Officer

Philip Kooijman is the founder of MicroSourcing and served as the company's CEO up to April 2016. Philip has been operating in the offshore outsourcing industry in the Philippines ever since he started his first offshore delivery center back in 2004. Throughout the years, Philip has successfully launched offshore operations for multiple medium-sized and large enterprises from Australia, the UK, and the US ranging in size from five to 1200 employees. As Chief Strategy Officer, Philip focuses primarily on the strategy of the business and the initiatives that will support its growth. Prior to MicroSourcing, Philip founded numerous companies in the internet and IT consultancy industry after working as an IT & Strategy Consultant at Accenture. Philip holds a Master of Science degree in Business Information Technology from the University of Twente in the Netherlands.

Business Development Group

Charles Allnutt - VP of Global Solutions
Charles Allnutt
VP of Global Solutions

Charles began his career in Australia's legal field handling commercial litigation, negotiation, and dispute resolution. He has considerable experience representing the interests of large multinational corporations. His previous position as the Country Manager of a BPO consultancy firm equipped him with skills in sales, business development, company management, and account management. As the VP of Global Solutions, Charles implements sales efforts through consultative sales processes and seeks out strategic partners. He works directly with the CEO to devise sales/business development strategies then spearheads its execution and builds the sales organization from the ground up. Charles graduated at La Trobe University with a Bachelor of Laws. He was also admitted as an Australian Lawyer in the High Court of Australia and Supreme Court of Victoria.

Services Group

Don Del Mundo - VP of Finance
Don Del Mundo
VP of Finance

Don has more than 20 years of leadership experience in finance, compliance, mergers and acquisition, tax and risk management spanning from FMCG, IT, and BPO industries. Prior to joining MicroSourcing, he was the Head of Finance & Administration of Salmat for more than 11 years. He also had previous roles as Auditor of Ernst & Young. As VP of Finance, Don is responsible for all finance and accounting functions of the department. He is also the Company's Risk and Compliance Leader. Don is both a Certified Public Accountant and a Certified Management Accountant with MBA units at the Ateneo Graduate School of Business.

Sameer Bhagat - VP of Information Technology
Sameer Bhagat
VP of Information Technology

Sameer has more than a decade of experience in the business process outsourcing industry. He had worked for several BPO companies and Fortune 500 clients including Infosys where he was part of the pioneer team in the Philippines. He has extensive experience in implementing industry standards such as ISO 9001, ISO 27001, PCI-DSS, SAS 70, SOX, and ITIL. Aside from being a Cisco Certified Network Associate (CCNA), he also has certifications in various platforms such as Redhat, VMware, and Microsoft. As VP of Information Technology, Sameer is responsible for identifying and implementing IT solutions which are suitable for the requirements of our various clients. He has a Bachelor of Science degree in Commerce from the University of Nagpur in India.

Jacqueline San Pedro - VP of Talent Acquisition
Jacqueline San Pedro
VP of Talent Acquisition

Jacqueline has more than a decade of experience in the BPO industry, having started her career in operations as an agent and worked her way up in the leadership organization. She eventually found her passion in the field of Talent Acquisition and began her transition after five years in operations. Prior to joining MicroSourcing, Jacqueline was a Senior Manager for Talent Acquisition in Acquire BPO & Shore Solutions and also held senior leadership roles in Convergys, Teleperformance (Aegis) and VXI. As head of Talent Acquisition, Jacqueline is responsible for strategic sourcing, marketing, and recruitment for both volume and niche requirements. Jacqueline holds a Bachelor's degree in Journalism from the University of the Philippines - Diliman.

Liza Inciong - VP of Human Resources
Liza Inciong
VP of Human Resources

Liza has more than 20 years of experience in human resources management, with the last 8 years spent in senior HR roles in the business process outsourcing industry in the Philippines. Prior to joining MicroSourcing, she was a Senior HR Manager at [24]7 Inc. and she held managerial HR positions at ContactPoint, SunCellular, and Pacific Internet. As head of our Human Resources department, Liza is in charge of employee administration and all our programs in support of employee development, engagement, retention, and organizational development. Liza has a Masters degree in Industrial Relations with a major in Human Resources Development at the University of the Philippines. She also graduated from the University of Santo Tomas with a Bachelor of Science degree in Psychology.


Operations Group

VP of Operations - Eastwood City and Ortigas Center
Maricel Salao
VP of Operations - Eastwood City and Ortigas Center

Maricel has more than a decade of experience in operations management. Before joining MicroSourcing in 2004, she had worked for companies such as PLDT and Maersk where she held operational support positions. As VP of Operations in Eastwood City and Ortigas Center, she manages a team of supervisors responsible for overseeing the day-to-day activities of offshore employees who are working exclusively for our clients. She makes sure that the offshore teams meet and even exceed client requirements. Maricel has a Bachelor of Arts degree in Communications. She is finishing her Master's degree at De La Salle University - Manila.

Ethel Contreras - VP of Operations - Mall of Asia
Ethel Contreras
VP of Operations - Mall of Asia

Ethel has more than a decade of experience in holding various operations management positions in different companies. She served as a Business Unit Manager at ASEC Asia for 4 years. She also worked at MicroSourcing where she was responsible for oerseeing the operations of Yell Adworks. She then became our VP of Operations for our Mall of Asia delivery center. She is in charge of monitoring the performance of all the client accounts that operate from that location and ensure that offshore employees meet and exceed client requirements. Ethel has a Bachelor of Science degree in Agricultural Economics from the University of the Philippines and a Master's degree in Business Management from the University of the Philippines - Manila.


Christian Malubag - VP of Operations - Picadilly and Cebu
Christian Malubag
VP of Operations - Picadilly and Cebu

Christian has more than a decade of experience in operations management. He had worked for several local and international companies such as Citibank and TNT. Since 2008, he has been managing and overseeing the operations of one of our biggest clients. He is now managing more than 1000 employees in three of our delivery centers. Christian has a Bachelor of Science degree in Marketing Management from DE La Salle-St. Benilde. He also has an MBA from the Pamantasan ng Lungsod ng Maynila.

MicroCreatives

Mikaela Arce - General Manager - MicroCreatives
Mikaela Arce
General Manager - MicroCreatives

Mikky has more than eight years of experience in print design and branding. She had handled a wide range of creative projects for a large number of small and medium-sized companies in the Philippines. She is the General Manager of MicroCreatives, an in-house creative services team of MicroSourcing consisting of talented professionals who are proficient in a diverse range of disciplines including graphic design, web design, web development, copywriting, Flash design, and animation. Mikky has a Bachelor of Science degree in Legal Management from Ateneo de Manila University. She likewise studied graphic design track and digital design and technology at San Francisco State University.