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Your Guide to Outsourcing Litigation Support

by: Finella Kristle Panlilio

Monday, November 6, 2017 | Comments (0)

Category: Outsourcing Research / Trends

Legal process outsourcing (LPO) provides efficient and cost-effective solutions for law firms and legal practitioners who are looking to maximize their time and resources to focus on higher level tasks.

Companies, aside from law firms, also benefit from litigation support services. And since it is not cheap to start and maintain your own litigation support department, the more practical solution is to outsource litigation support.

Litigation support services you can outsource

Offshore outsourcing companies such as MicroSourcing offer litigation support services that typically do not require physical presence.

These litigation support services include:

  • documentation
  • legal translation
  • review and analysis
  • indexing and archiving
  • research
  • legal coding
  • motions drafting
  • legal forms preparation
  • summaries
  • case files

Why you should outsource litigation support

The legal tasks listed above typically involve more data entry work and deal with encoding and technology more than the law itself. It makes sense to outsource these litigation support services to help your lawyers and legal staff to focus on using their expertise on actual legal matters such as building and managing cases.

Like all outsourcing services, outsourcing litigation support allows you to take advantage of professional and specialized services at lower costs. Outsourcing companies have flexible and scalable solutions that you can acquire on an as-needed basis.

Outsource litigation support to MicroSourcing

We understand that sharing legal documents is a confidential and sensitive matter. For your security and privacy, we guarantee that all our professionals are bound by non-disclosure agreements. Furthermore, we follow the Managed Operations delivery model, in which you have full control and ownership and MicroSourcing's role is to help you manage your Filipino team.

BPO jobs in the Philippines expected to grow amidst AI threat

by: Finella Kristle Panlilio

Tuesday, October 24, 2017 | Comments (0)

Category: Outsourcing News

Expecting artificial intelligence (AI) to take over simple tasks in the near future, MIS Asia reported a forecast that mid-level to complex BPO jobs in the Philippines will grow to 73% by the year 2020. As of writing, these types of jobs are currently at 53%.

AI not a threat to the BPO sector

The forecast proves that the emergence of AI will not be a threat to the BPO sector. More so, new technologies and automation will even help provide new job opportunities.

"What we expect for the contact center sector is that even with the efficiencies of automation, we are adding 435,000 more jobs between last year and end of 2022. Every year, we're going to average 73,000 new jobs after we factor in the impact of automation," said Benedict Hernandez, Chairman of the Contact Center Association of the Philippines (CCAP), in a report by

CCAP also expects the number of BPO jobs in the Philippines to reach 1.18 million by 2022, a significant improvement from 751,000 in 2016.

Hernandez noted that the new jobs will be "not anymore of the same profile requirement we used to recruit because now the complexity is going up. The number of jobs that are simple are actually shrinking," advising that BPO firms should prepare human resources to meet the demands for mid-level and complex BPO jobs.

This is further supported by Jubert Alberto, Country Head of IDC Philippines. As MIS Asia also reported, Alberto believes that new technologies should encourage the BPO sector and talents to strive to improve their capacity to deliver higher value services.

Processes That Can Be Outsourced by Law Firms

by: Finella Kristle Panlilio

Monday, September 11, 2017 | Comments (0)

Category: Outsourcing Research / Trends

Legal outsourcing, or legal process outsourcing (LPO), is the term used when law firms obtain legal support services from a third-party provider, this can be another law firm, a legal services company, or an outsourcing company offering LPO services.

Law firms acquire LPO services due to rising legal expenses. And as with any outsourced services, LPO provides efficient services at low costs. Aside from cost saving as the main benefit of LPO, it also adds business value by providing the firms more time and resources to allocate to higher level processes.

Outsourcing legal processes

What are the processes that can be outsourced by law firms? Generally, you can outsource legal processes that do not require personal presence or contact like court appearances and negotiations.

The legal processes that can be outsourced include:

  • Agency work
  • Document and contract review
  • Deposition digesting
  • Legal research and writing
  • Drafting of briefs and pleadings
  • Patent services
  • Data entry
  • Legal coding
  • Word processing
  • Proofreading
  • EDGAR filing
  • State filing
  • Federal tax filing
  • Litigation support
  • Administrative support

Additionally, law firms also can also outsource other business functions, such as:

  • Bookkeeping and accounting
  • Customer support
  • Email response-handling
  • Social media management and marketing
  • Technical support
  • Human resources and recruitment

By reducing payroll and overhead costs through outsourcing, law firms can become more efficient and flexible. LPO also helps firms become more profitable as it frees up their time so they can handle more cases.

Contact MicroSourcing to know more about outsourcing legal processes to the Philippines, one of the top locations for offshore outsourcing.

Reasons to Add Outsourcing to Your Business Plan

by: Finella Kristle Panlilio

Monday, September 4, 2017 | Comments (0)

Category: Outsourcing Research / Trends

As an entrepreneur or a small business owner, having a solid business plan can lead you to a clearer path towards achieving your business goals. It can also give you an opportunity to level the playing field and compete with larger companies.

In the early stages of drafting your business plan, note all the entrepreneurial concepts and business strategies you intend to execute in order to meet your goals. If you aim to save on costs and time, among other goals, then consider adding outsourcing to your business plan.

Reasons to add outsourcing to your business plan

Outsourcing is a popular business strategy among SMEs and even bigger businesses. Here are the top reasons to add outsourcing as a business strategy to your business plan.

Better finance management

For faster business growth, you need to allocate your funds to more important things that will add value to your business. Instead of spending too much on back office functions, including payroll and technical support, delegate these tasks to an outsourcing provider and have more financial freedom. Through outsourcing, you can allocate more money to business needs that will directly improve your business income.

Progress tracking

Outsourcing partners can also help you keep your progress in track. Outsourcing frees you of the time-consuming process of measuring results and predicting potential opportunities and growth. Let your outsourcing partner handle it for you, and just focus on front office business functions. They serve as your second pair of eyes.

Access to resources

In addition to outsourcing regular business functions, there are also outsourced services that you can leverage to improve your business processes. Check out MicroSourcing’s lists of services to help you decide what’s right for your business.

Outsourcing also gives you access to professionals specialized in different kinds of outsourced services. Delegating tasks to specialized experts assures efficiency and quicker turnaround time. This also boosts productivity, allowing your in-house employees to focus on their actual jobs. Additionally, you will also have access to the latest tools and technology that will add value to your business.

Flexible services

One of the major benefits that outsourcing provides is competitive advantage through its flexible and scalable services. Your business gains competitive advantage if it’s able to easily adjust and keep up with the changing demands of the market. Scalable outsourced services allow your business plan to be more flexible.

Adding outsourcing to your business plan will ensure efficiency and reduce costs. And in the long-term, your business will experience more benefits beyond saving time and money. Outsourcing is a smart business growth strategy for businesses of all scales.

How Small Business Owners Can Benefit From Outsourcing

by: Finella Kristle Panlilio

Tuesday, August 1, 2017 | Comments (0)

Category: Outsourcing Research / Trends

Offshore outsourcing today has provided businesses – big and small – with valuable opportunities to grow. Primarily, outsourcing became a practical option in order to cut costs, but eventually became a strategic way to improve business processes and generate profits.

Moreover, small- and medium-sized enterprises (SMEs) have turned to offshore outsourcing companies not only to save on expenses but also to actively grow their business and gain long-term benefits.

The Philippines, in particular, is one of the top destinations in outsourcing. Australia is governed by regulations that aim to protect their public sector, telecommunications, and financial services – all of which involve private data. This makes outsourcing to the Philippines ideal in its guarantee of protecting sensitive and confidential data, due to the existing Data Privacy Act.

Outsourcing benefits

Below are ways small- and mid-sized businesses can take advantage of outsourcing:

Save on costs

By outsourcing your business processes to an experienced/specialized third party provider, you will get the same quality results from a traditional in-house staff, minus all the standard employee compensation packages that come with it. Not to mention, it will boost productivity at lesser the cost. You will also save on making large expenditures on operations for as much as 70%. This involves office space, recruitment costs for new hires, and IT infrastructure.

Reduce risks

By choosing to outsource, you are mitigating risks and sharing them with your outsourcing partner, which they assume and manage for you. This is especially true for start-ups and smaller businesses that are not as fully equipped compared to their multinational counterparts. They anticipate any possible risks and also give you advice from a fresh and outsider's perspective.

Gain more control

Outsourcing allows you to avoid long-term commitments (and therefore, higher risks) and give you more flexibility in your operations. You are more confident that every dime is well-spent and each task is paid for accordingly.

Establish presence in local markets

It is not always that SMEs can expand their business, but outsourcing offers that possibility. Not only you have access to global talent, you will also gain insight on their operations.

MicroSourcing prides itself as a reliable and efficient SME partner for outsourcing business processes. We have supported hundreds of SME clients in various capacities. Contact us today to start growing your business!

BPOs remain competitive, according to DOF

by: Finella Kristle Panlilio

Friday, July 28, 2017 | Comments (0)

Category: Outsourcing News

The Department of Finance (DOF) assured the business process outsourcing (BPO) sector will maintain its global competitiveness in the export market, despite the implementation of a new, progressive tax reform.

BPO companies to remain VAT exempt

Finance Undersecretary Karl Kendrick T. Chua said in a statement that the foreign services of BPO companies in special economic zones (SEZs) or "eco-zones," are not directly affected by the tax reform program and will remain exempt from value-added tax (VAT).

In addition, Chua also clarified that businesses outside SEZs, as well as those registered under the Board of Investments (BOI) will retain their zero-rated status.

"The fear that the Philippine BPO industry will lose its competitiveness because of the proposed tax reform has no basis. Certain industry stakeholders are likely misinterpreting the provisions of the bill," Chua said. "There is no change in tax policy here for exporters."

"The concerns raised by the BPO sector against tax reform appear to be misplaced. They will remain competitive as demand for their services are driven by the high quality of service and talent they offer. The tax policy in the BPO sector will remain the same even after TRAIN," Chua added.

The proposed Tax Reform for Acceleration and Inclusion Act (TRAIN) seeks to limit the zero-VAT rating to exporters and remove preferential treatment to their suppliers, or otherwise known as "indirect exporters."

Chua explained that TRAIN bill, which is included in the House Bill No. 5636, explicitly states that the zero-rated VAT privilege of indirect reporters will be removed only "if and when a credible and enhanced system is put in place."

The House of Representatives-approved HB 5635 aims to cut personal income tax rates and lower estate taxes while adjusting fuel and automobile excise taxes, as well as expand the VAT base.

BSP and Department of Finance hail stable Moody's rating

by: Finella Kristle Panlilio

Friday, July 21, 2017 | Comments (0)

Category: Philippine Economy News

Moody's Investors Service ("Moody's") decision to maintain the Philippines’ investment grade rating and a stable outlook is a positive statement on the national government’s efforts to achieve economic growth, according to the Bangko Sentral ng Pilipinas (BSP) and Department of Finance (DOF).

A statement released by Moody’s said that the country's sovereign credit rating was maintained at Baa2, which is higher than the minimum investment grade, reaffirming a stable outlook on the rating.

"The decision of Moody's speaks well regarding the favourable path that the Philippine economy continues to tread, partly on account of the price and financial stability that comes on the back of prudent monetary policies and bank supervision," outgoing BSP Governor Amando Tetangco Jr. said in a statement.

"The banking sector, which remains strong and stable, will also continue to support the increasing potential output of the economy as it provides financing for growing investment and consumer demand," he added.

Furthermore, the statement also notes the Philippines' improving debt manageability, with the unconsolidated general government debt decreasing from 47.8 percent in 2009 to 38.3 percent of the GDP in 2016.

Stable PHL credit rating

The country's credit rating is expected to remain stable as economic performance remains to be strong, according to Moody's.

Finance Secretary Carlos Dominguez III said that financial institutions, both domestic and international, have lauded the current administration's commitment to strengthening economic reforms.

He said that the "favourable" rating from Moody's highlights the government’s efforts to sustain economic growth by attracting more investments, and making it more inclusive through increased human capital and infrastructure spending.

Downside risks, such as the Marawi City conflict, could affect and potentially undermine institutional strength and economic performance, according to Moody's.

Dominguez said that the Duterte administration was on top of the situation and expects the conflict to be contained and bear minimal impact.

"This administration continues to take actions to sustain the growth momentum and enhance investor confidence in the economy, and the ongoing efforts toward strengthening national security are testament to this commitment," he said.

Moody's also raised concerns regarding US policies that encourage onshoring of jobs that can have a negative impact on the business process outsourcing (BPO) industry, which is the Philippines' major economic growth driver.

Dominguez asserts the BPO industry's strong position notwithstanding said foreign policies.

"At the end of the day, investors make decisions based on what is good for business. And the Philippines, with its competitive cost, and young and educated workforce, will continue to be a wise investment destination for BPO companies and other enterprises," he said.

The Philippines: ASEAN's next 'tiger economy'?

by: Finella Kristle Panlilio

Monday, July 17, 2017 | Comments (0)

Category: Philippine Economy News

The Philippines ranks as one of the best-performing economies in Southeast Asia during the recent years, despite the weakened demand for exports, as well as a subdued agriculture sector, with the economy positioned to become the next "tiger economy" among ASEAN countries, according to the latest report by global research and consultancy firm Oxford Business Group (OBG).

Its newest publication, "The Report: The Philippines 2017", stated that President Rodrigo R. Duterte's policy reforms like corporate income tax reduction will help the rising domestic consumption and growing services sector, as well as increase foreign investments.

Furthermore, losses in the agricultural sector will be compensated by industrial and manufacturing growth with more employment opportunities.

Public infrastructure is also forecasted to soar in the coming years, with the help of the private sector in the long-term transport development, which will present rich opportunities to foreign investors.

The 'tiger economy'

The Philippine Statistics Authority (PSA) reports that the Philippine GDP expanded at a rate of 6.8 percent in 2016, recovering from 5.9 percent in 2015, as a result of a strong domestic demand, a gradual recovery in exports and fiscal stimulus.

The report cited a 'promising' infrastructure spending, boosting foreign investments and increase in transportation development projects.

In addition, a projected 7 to 8 percent increase in GDP is said to be attainable over the medium term.

Paulius Kuncinas, managing editor for Asia for Oxford Business group, said, "The consensus is it is going to be the Philippines as the next tiger economy. The simple answer is that the Philippines is unique because it is a knowledge and service-based economy and consumption-led."

The BPO industry was named to be one of the driving factors for economic growth and will continue to see an uptick in high-value-added positions over the medium term.

Concentrating on neglected sectors such as mining and minerals should be encouraged, according to Kuncinas, as too much concentration in economic powerhouses can negatively affect the economy.

Developing the country's tourism industry can also significantly help grow the economy due to its service export potential.

Kuncinas urged the government to also focus on the ICT sector as it complements with other sectors.

He also cited the disparity between Metro Manila and rural areas in terms of economic, social, technological, infrastructure, and financial development that inhibits the latter from inclusive growth.


PH Business Groups See 8% GDP Growth

by: Sarah Joson

Monday, June 27, 2016 | Comments (0)

Category: Philippine Economy News

Business groups in the Philippines led by the Philippine Chamber of Commerce and Industry (PCCI), Management Association of the Philippines (MAP), and the Philippine Exporters Confederation Inc. (Philexport) agree that a gross domestic product growth of eight percent is likely to occur under the incoming administration.

In a statement, PCCI President George Barcelon said the agribusiness platforms of the incoming administration will make growth a possibility. He added that in recent years, the agricultural industry didn’t progress. However, an eight percent GDP growth can be achieved if the nation’s strengths are used to reinforce the agriculture segment.

6% GDP growth achievable under Duterte admin

Meanwhile, MAP President Perry Pe said incoming President Rodrigo Duterte can make a six-percent growth achievable, and he said it could even go as high as eight percent.
Philexport President Sergio Ortiz-Luis Jr. said the new administration has solid plans for the micro, small and medium enterprises (MSMEs), human capital, infrastructure development, increased agricultural and rural enterprise productivity, and rural tourism of the Philippines, and is looking to improve the ease of doing business to propel the country’s expected robust economic growth.


PH Economy could Grow 7% in Q2 2016

by: Sarah Joson

Thursday, June 9, 2016 | Comments (0)

Category: Philippine Economy News

PH economic growth could increase to 7%

According to Budget Secretary Florencio Abad, the economic growth of the Philippines could increase to at least seven percent, driven by increased public spending and election-led expenses.  He noted that the second quarter could post better growth figures.

The country’s gross domestic product (GDP) growth peaked at 6.9 percent during the first quarter, the highest quarterly growth since 2014. If projections are achieved, it will be the fastest since the 7.7 percent growth recorded in the first quarter of 2013.

Secretary Abad pointed out that for the second quarter, economic expansion was fuelled by faster procurement of public services and increased spending on the presidential elections last May 9. He added that the Department of Budget and Management has already developed a system to absorb big outlays which was downplayed during the succeeding years of underspending that affected growth.

Moreover, he said the economy’s performance could be further improved if the incoming administration will focus on attracting investments, support tourism, and bid out more solid infrastructure projects.


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